FAQ
Order
What size should I buy?
If you are not sure which size is right for you, check our size charts. You can find them under the available sizes for each of our products.
Can I cancel my order?
We completely understand, we change our minds too! Although we would like to, we are currently unable to change or cancel an order once it has been placed. We hope to offer a cancellation option in the future.
If the items do not meet your expectations, exchange them for a different model or return them for a refund. As a reminder: domestic returns are free.
Why was my order canceled? When will the refund be issued?
Orders are usually canceled due to payment issues or stock availability. In either case, your card will not be charged until the order has shipped. If your order was canceled, you may still see the original payment authorization. This will be reversed within a few hours.
How can I check the status of my order?
You can check your order status online. To receive an email with the status of your order, enter your order number and email address online.
Is the price stated on your delivery note?
No, our packing lists do not include prices.
Shipping, Returns and Exchanges
We use all major shipping companies and local courier partners. During checkout, you will be asked to select a shipping method.
Does Wildking offer free shipping?
Yes. Wildking offers free standard shipping on all orders over €60.00. For orders under €60.00, a shipping fee of €5.99 is charged.
What are the shipping terms?
As soon as your order has been placed, you will receive a confirmation email that our fulfillment team has received your order. Once your order has been processed, you will receive an email with your tracking information. Shipping costs are not refunded on returns.
Do you also ship internationally?
Yes, we ship worldwide. Shipping costs apply and will be added at checkout.
How long does it take to receive my refund?
Wildking knows how hard you work for your money and does everything it can to return it to you as quickly as possible. This is usually within 3–5 business days after we receive your return at our distribution center. Refunds will be issued to your original payment method. Refunds to gift cards may take 5–7 business days.
What are your shipping rates/options?
Wildking offers various shipping options to ensure your order arrives on time. You can find all shipping and processing information here.
My package hasn't arrived, even though the tracking number shows it was delivered. How can I find my missing package?
Please note that the tracking data provided by the shipping companies can sometimes be inaccurate. In addition to checking your front door or porch, we recommend checking other areas such as side entrances. Also ask your housemates and neighbors. If you do not receive the package within 24 hours of the stated delivery time, please contact us at info@wildkinggear.de
Why is my order delayed?
There are several reasons why an order may be delayed. Typical reasons include delivery delays, for example due to bad weather, or discrepancies in the order details. For example, if the billing details you provided (including address and phone number) do not match the details on file with your bank, your order may be delayed.
How do I return a package?
Please contact our customer service team directly. They will process your return and provide you with a return address.
How long do I have after purchase to return my order?
Returns must be submitted within 30 days of the date your order was shipped.
The product I received is defective. How do I submit a defect report form?
We are sorry that you are experiencing an issue with your product. Please contact our customer service team directly. They will be happy to help you resolve the issue.
How can I check the tracking information for my order?
You can check all your orders via our trackable logistics platform. To do this, please click on: Track orders
Product Information and Sizes
Where can I find more information about size and fit?
On every product page, you will find size and fit charts. If you have any questions, our customer service team will be happy to help. Contact customer service on our website.
Which size should I order if the shoes are not available in half sizes?
Typically, we recommend sizing up to the next whole size if a half size is not offered.However, personal preference comes into play.
Which products are available in large quantities?
We offer various plus-size models. To view plus-size products, please select your desired fit from the filter menu in the size section on all product pages.
The style I want is out of stock in my size. When will Wildking restock?
We are very sorry that the item you want is out of stock. If you try to select the size you want and the item is out of stock, the "Notify me when available" button should be displayed. You can use this to sign up or create an account with us so that we can send you an email as soon as your size is back in stock.
How can I clean my footwear?
In general, we recommend the following guidelines for cleaning footwear:
Cleaning: On a regular basis, brush away any surface dirt with a soft brush. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse off all soap residue to avoid attracting more dirt.
Drying: Open footwear fully, remove insole and laces and dry at room temperature.Do not expose footwear to heat, as doing so can compromise any adhesive or materials used in constructing your footwear.
How do I leave a review for a product?
You can leave a product review for any product on our website. To do this, go to the product page and scroll down to the "Customer Reviews" section. There you will find a button that allows you to rate your review with stars and enter additional comments.
Get in touch
Do you have questions about your order or a general inquiry?